Refund, Return & Cancellation Policy

Returns

We have a 7-day return policy. You have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused, unworn, with original tags attached
  • In its original packaging
  • Accompanied by proof of purchase or order number

To start a return, contact us at familybazaar.pk2026@gmail.com or WhatsApp 03227612001. If your return is accepted, we will send you instructions on how and where to send your package.

Return Address:
Family Bazaar
H.No. 32 Umer Colony Dogar Market,
Opp. Gulshan Ravi Band Road Lahore,
Pakistan

Items sent back without first requesting a return will not be accepted.

Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, contact us immediately at familybazaar.pk2026@gmail.com or WhatsApp 03227612001 with your order number.

Once an order has been dispatched, cancellation is not possible β€” the standard return policy applies.

Damages and Issues

Inspect your order on receipt. Contact us immediately if any item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items

The following cannot be returned:

  • Items that have been used, washed, or damaged after delivery
  • Perishable goods
  • Custom or personalised items
  • Personal care and hygiene products (once opened)
  • Sale items and gift cards

Exchanges

To exchange an item, return the original and, once the return is accepted, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we will notify you of the decision within 2–3 business days. If approved, refunds are processed within 7–10 business days to your original payment method.

For Cash on Delivery orders, refunds are issued via bank transfer. Please provide your bank details when requesting a refund.

If more than 15 business days have passed since your refund was approved, contact us at familybazaar.pk2026@gmail.com.

Complaints

We take all complaints seriously. To raise a complaint:

We acknowledge all complaints within 24 hours and aim to resolve them within 3 business days.